Return Policy
Overview
Zakthrexkhol is committed to customer satisfaction. This Return Policy outlines the terms and conditions for returning products purchased through our website or services.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it
- In the original packaging
- Returned within 30 days of purchase
- Accompanied by proof of purchase (receipt or order number)
Non-Returnable Items
Certain items are not eligible for return, including:
- Opened or used products (for health and safety reasons)
- Personalized or custom-made items
- Digital products or downloadable content
- Items damaged due to misuse or normal wear and tear
Return Process
Step 1: Contact Us
Before returning an item, please contact us at contact@zakthrexkhol.world or call +1 (720) 784-4382 to initiate the return process. Please provide your order number and reason for return.
Step 2: Receive Return Authorization
We will provide you with a Return Authorization (RA) number and instructions for returning the item. Please include the RA number with your return shipment.
Step 3: Ship the Item
Ship the item to the address provided in your return instructions. We recommend using a trackable shipping service and purchasing shipping insurance.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was defective or we made an error in your order. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the item you want.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Late or Missing Refunds
If you haven't received your refund yet, please check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective.
Contact Us
If you have questions about returns or need assistance, please contact us:
Zakthrexkhol
833 Jersey St
Denver, CO 80220
United States
Phone: +1 (720) 784-4382
Email: contact@zakthrexkhol.world